Service
Matters

Hospitality industry specialists Home. Courses. About Us. Solutions. Contact.

© 2007 Service Matters

 

We specialise in:

 

  1. Competitor analysis
  2. Concept planning and design
  3. Food Assessment & Consultancy
  4. Group product standard setting and monitoring
  5. Guide awards and ratings advice
  6. Menu Planning and Proof Reading
  7. Multi-site and group strategy
  8. Mystery guest visits and sampling
  9. National Star Rated Assessment
  10. Product and business development
  11. Quality auditing and gap analysis
  12. Staff - Hospitality and Service Training
  13. Staff - Recruitment and Assessment
  14. Staff - Retention Strategies
  15. Staff - Sales and Customer Service Training
  16. Staff - Tailored Training programmes
  17. Standards Benchmarking

 

 

Providing solutions because….SERVICE always MATTERS